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FLEX
RATES
Daily
Flex Rates are in AUD Dollars
Valid from 01 January 2010
to 31 March 2011
|
Flex
Rates give you the very best available
price for the motorhome you
want to rent. If you book early and there are plenty of motorhomes available,
you will pay a much lower price. If you
book closer to departure date or
book for a high demand period then the rate will be higher.
|
Terms and Conditions
Prices are in AUD
Rates
are calculated per calendar day.
Standard
Rate Includes:
- Standard
Insurance Cover (excess AUD$7500)
- Unlimited
Kilometres
- One
Way Rental Fee for Rentals over 20 days
- Vehicle
Registration Fee
- 10%
GST
- Personal
Kits (bedding and towels)
- Kitchen
Kit
- Apollo
Welcome Pack
- 24hr
Roadside Assistance
- Extra
Driver Fees
- Maps
and Camp Ground Guides
Standard
Rates DO NOT include:
- Stamp
Duty 2.5%
- Optional
Excess Reduction Options
- One
Way Fees for rentals under 20 days
- Optional
Extras
Inclusive
Option:
The Apollo All Inclusive Pack is available for an additional AUD$60 per day.
This includes:
- VIP
Insurance (NIL Excess)
- Stamp
Duty
- 10%
GST
- One
Way Fees
- LP
Gas Refill Option
- Camp
Table and Chairs
- Baby
/ Booster Seats (must be pre-booked) (maximum
charge for Inclusive Pack is 50 days - AUD$3000)
Branches:
Apollo has motorhome branches in Adelaide, Alice Springs, Brisbane, Broome,
Cairns, Darwin, Hobart, Melbourne, Perth and Sydney. During the period
of 1 December 2010 to 31 March 2011 the Alice Springs branch is closed
on Sundays and the Broome and Darwin branches are closed on Saturdays and
Sundays. During the period 1 May 2010 to 31 August 2010 the Hobart branch
is closed on Saturdays and Sundays. All branches will be closed Christmas
Day, New Years Day and Good Friday. Otherwise branches are open seven days
a week, 8am to 4:30pm.
Transfer:
Vehicles must be collected and returned to our branches (not airports). Transfers
to and from the Apollo depot are not included in the rental price. It is the
renter’s responsibility to get to and from the branch.
Credit Cards:
We only accept Visa, MasterCard, American Express and Diners Club. Visa and
MasterCard will incur an additional 1.75% surcharge on any transaction. American
Express and Diners Club will incur an additional 4.5% surcharge on any transaction.
Exchange Rate / Currency Variations:
All credit card transactions are conducted in Australian dollars. Due to exchange
rate fluctuations there could be some variance in the amount refunded compared
to the amount initially charged. We do not accept any liability for variances
up or down. Refunds by credit card can take up to 15 working days depending
on the renter’s Financial Institution.
Rental Duration:
The minimum rental for all vehicles is seven days.
A 10 day minimum rental period applies during the period of 15 December 2010
to 5 January 2011. During the Bathurst and Phillip Island Races a 10 day minimum
rental period applies from East Coast Branch locations.
Minimum rental periods are subject to change during other peak periods.
One Way Rentals:
One way rentals are available subject to the minimum rental periods in the
table below. A one way rental fee of $250 is charged for rentals 20 days
or less per segment.
ADL
|
7
|
ASP
|
7
|
14
|
BNE
|
21
|
21
|
21
|
BME
|
14
|
14
|
7
|
21
|
CNS
|
14
|
7
|
14
|
14
|
14
|
DRW
|
14
|
14
|
14
|
21
|
21
|
21
|
HBA
|
7
|
7
|
7
|
21
|
14
|
14
|
7
|
MEL
|
14
|
21
|
21
|
14
|
21
|
21
|
21
|
14
|
PER
|
7
|
7
|
7
|
21
|
7
|
21
|
14
|
7
|
21
|
SYD
|
Driver’s
Licence and Minimum Age:
A valid, non-provisional, state or overseas driver’s licence is required.
If the driver’s licence is not in the English language (e.g. German,
French, Chinese, etc) then an international driver’s licence is also
required. The driver’s licence must have been held for at least two years
and be valid for the whole length of the rental. The original driver’s
licence must be shown at time of pick-up when the driver is present.
The
minimum age to drive the vehicle is 21 years
and the maximum age is 75 years.
Kitchen and Personal
Kits:
Each vehicle is supplied with complimentary living equipment (such as bedding,
cooking equipment, eating utensils, bath and tea towels.)
Maps and Campground Guides:
Each vehicle is supplied with a complimentary Road Atlas and campground guides.
Vehicle Consultation:
On pick up of the vehicle our staff will provide a complimentary vehicle consultation.
This includes an explanation of all the interior and exterior features of the
vehicle as well as driving tips.
Apollo Welcome Pack:
Each vehicle is supplied with a complimentary Apollo Pack for the first night.
The pack contains, matches, mini shampoo and conditioner, dishwashing liquid,
sponge, soap, salt and pepper, coffee, tea and sugar sachets.
Additional Extras:
Extras
|
Price
|
Camping
Table |
$20
per rental |
Camping
Chairs |
$15
per rental |
Camping
Kit |
$15
per day |
Satellite
Phone |
$20
per day plus call charges |
Satellite
Safety Beacon |
$5
per day |
Portable
GPS |
$10
per day |
Heater
Fan |
$15
per rental |
Baby Seats:
Two baby seats (must be pre-booked) suitable for children 6 months to 3 years
of age can be fitted to the Motorhome Range. Cost is $20 per rental. Baby
seats cannot be fitted in the Hitop Campervan, Euro Tourer and Adventure
Camper vehicles.
Booster Seats:
A booster seat (must be pre-booked) suitable for a child between 3 and 8 years
of age can be supplied for the Motorhome Range. Cost is $20 each per rental.
Booster seats cannot be fitted in the Hitop Campervan, Euro Tourer and Adventure
Camper vehicles.
Apollo
Policy on Child Restarint
The safety of our customers is of the utmost importance to Apollo. Therefore
we have developed a best practice approach to Child Restraints. We aim for
the best safety (not just recommended levels) for our clients’ children.
Following
this page is a table which indicates the type
and number of Child Restraints that can be
fitted to our vehicles.
Clients
can rent Child Restraints (must be pre-booked)
from Apollo for $20 per rental. It is the client’s
responsibility to fit them (our branch staff
are legally unable to fit them or advise on
how they should be fitted) to the vehicle and
we recommend the following guidelines
Child
Restraints from overseas will not conform to
the stringent standards required in Australia
and New Zealand. We therefore strongly recommend
overseas renters not to bring their own Child
Seats as they will not be allowed to use them
in Apollo vehicles.
For
rentals in Australia we advise that clients
should travel to and from our branches via
taxi. If clients have children that require
a Child Restraint then we strongly recommend
they order a taxi with appropriate Child Restraints
to meet their requirements.
First Aid Kits:
A First Aid kit is supplied in every vehicle. If the seal is broken or the
kit is not returned the kit becomes the property of the renter and a $50
fee is charged when the vehicle is returned.
L.P. Gas Refill Service Fee:
The gas bottle(s) is supplied full. A service fee is payable on pick up of
the vehicle:
- $25– Hitop
Campervan/Euro Tourer/Adventure Camper
- $35– 3,
4 and 6 Berth Motorhomes
The
gas bottle can be returned empty to Apollo
at the completion of the rental. The fee applies
for each part of a multiple rental.
Multiple
Rentals:
Consecutive rentals can be combined to qualify
for a long-term discount rate. Australian and New Zealand car/campervan
rentals can be combined to obtain a long-term discount rate,
providing travel is within a 3 month period. If drop off of a
vehicle and pick up of a new vehicle occurs on the same day then
a day each will be charged per respective vehicle. Multiple rentals
are treated as separate rentals under the one way fee and minimum
rental period conditions.
Broome Rentals:
An additional charge of $750 applies to all rentals picking up or dropping
off in Broome. This is in addition to the one way fee if applicable. Only the
Hitop Campervan and 4wd Adventure Camper are available to be rented to and
from the Broome branch.
Hobart Rentals:
The 4wd Adventure Camper cannot be rented to or from the Hobart branch.
Ferry Reservations
Ferry
reservations can be difficult to manage during
high season. We recommend that a reservation
is made for a 7.3m vehicle on the ferry, irrespective
as to the size of the motorhome reserved, to
avoid complications due to possible upgrades.
Travel Restrictions:
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads or well
maintained access roads less than 500 metres long to recognised campgrounds.
Four Wheel Drive Vehicles can also be driven on recognized unsealed tracks
but may only travel to the following remote areas with the express written
permission of Apollo: Any Islands, Tasmania, Simpson Desert, Gunbarrel Highway,
Cape York (North of Daintree River), Oodnadatta Track, Birdsville Track, Tanami
Track, Gibb River Road, Kalumburu Road, Warburton Road, Strzelecki Track, Cape
Leveque, Bungle Bungles, the Plenty Highway and any other remote area. No Vehicle
is permitted to travel on the the Canning Stock-route, The Lost City in Litchfield
Park, to Cape York between the months of December to May, the Old Telegraph
Road section of the road to Cape York or the last 2 kilometres of the Lennard
River Gorge Road.
Apollo reserves the right at its sole discretion to restrict vehicle movements
in certain areas due to adverse road or weather conditions.
Change of Drop Off Destination:
If the renter wishes to change the drop off destination after the rental has
commenced, they first must obtain authorisation from the Apollo Head Office.
Subject to the change being approved, a minimum additional charge of $700 will
apply.
Rental Extension:
If the customer wishes to extend the rental whilst on hire, they must first
obtain authorisation from Apollo Reservations who will advise of the additional
costs. Rental extension is subject to fleet availability. The extra cost
(Gross Rate) of an extended rental must be paid by credit card over the
telephone or at an Apollo Branch immediately on confirmation of the rental
extension. Failure to obtain authorisation will result in the renter being
charged double the daily gross rental rate.
Repairs:
Although we run late model vehicles, it may happen that small repairs are required.
Repairs up to $100 may be affected without authorisation and will be reimbursed
unless the damage is caused by the renter. For amounts over $100, Apollo
will need to be informed in advance. All vehicles are enrolled in the Australian
Automobile Association and 24hr emergency roadside assistance is available.
Traffic
Infringements:
We reserve the right to charge the renter for any speeding or parking fines,
traffic infringements or road toll fines. An additional administration fee
of $75 per fine will apply to cover the costs of processing.
Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances,
we reserve the right to substitute an alternative vehicle without prior notification
and at no extra cost. This shall not constitute a breach of contract and does
not entitle the renter to a refund.
Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade:
Should the renter decide to take a lesser vehicle than booked within 14 days
of pick up or during the rental then they will not be entitled to any refund.
Limit of Liability:
In the event of no alternative vehicle being available to the renter our liability
is limited to a refund of the hire charge or in the case of mechanical failure
(unless caused by the renter) the remaind of the hire period.
Important:
- We
reserve the right to refuse any rental at
our discretion.
Animals:
No
animals are permitted in our vehicles, excluding
guide dogs.
Booking
Amendments:
If you wish to make any changes to your booking the booking will be calculated
by using either the original flex rate or the flex rate that is valid at the
time of the booking change, depending on whichever rate is higher. There are
no exceptions to this rule. The following situations are classified as booking
alterations:
- Change
of date for vehicle pick-up or drop-off
- Change
of location (depot) for vehicle pick-up or
drop-off
- Change
of vehicle category
- Name
change
If you decide to extend your rental duration (changing the drop-off date) by
2 days the same flex rate is used that applied on the day when you made
your original booking. If you extend by 3 days or more, the booking change
rule applies as outlined above.
If an amendment is made to the rental dates within 14 days of collection, no
refund will be made if the length of hire is shortened (that is; the rental
will be charged at the number of days originally booked). A relocation fee
may apply if the collection or return location is amended within 14 days of
vehicle pick up or if notification occurs during the hire.
Travel Insurance:
We strongly recommend that renters ensure they take out the highest level of
Travel Insurance.
PROTECTION PACKAGE
Personal
Injury:
The Vehicle has third party insurance cover. It is likely that any other vehicle
involved in an accident also has third party insurance cover. Depending on
the circumstances of the accident, the renter may be entitled to claim for
their personal injury against the third party insurance of the party responsible
for the accident. The extent of such third party insurance varies in different
States and Territories and Apollo strongly recommends that all passengers take
out their own Personal Injury Travel Insurance.
If the renter is responsible for the accident the Vehicle’s third party
insurance should cover the renter for the liability except where the renter
has committed a breach of the Vehicle’s third party insurance, e.g. drink
driving.
Property
Damage:
The Vehicle is insured for damage to it or damage to the property of a third
party. However the renter is responsible up to the amount of the applicable
Liability for the cost of such damage to third party property, or to the rented
Vehicle. The renter is also responsible for the cost of demurrage for the period
the Vehicle is unavailable due to repairs. The Liability applies in respect
of each claim, not per rental. In addition to the Liability an administration
fee of $75 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid
at the time the accident is reported to Apollo, not at the completion of the
rental Period.
Standard Liability:
Apollo’s rental charge includes a Standard Liability of $7,500.
A Bond of $7,500 will be collected at the time of entering into the Rental
Contract. Payment of this Bond is only accepted by credit card. The $7,500
will be debited to the credit card account immediately. An administration fee
equal to the merchant surcharge applies.
The Standard Liability can be reduced by purchasing one of the following
Reduction Options:
Reduction
Option 1:
A Liability of $2,500 applies. This Option can be purchased
by paying to Apollo $20 per day. The maximum amount payable
for this Option per rental is $1,000 – i.e. 50 days rental.
A Bond of $2,500 will be collected at the time of entering
into the Rental Contract. Payment of this Bond is only accepted by credit card.
The $2,500 will be debited to the credit card account immediately.
An administration fee equal to the merchant surcharge applies.
Reduction Option 2 (VIP Cover):
A $0 (zero) Liability applies. This Option can be purchased by paying to Apollo $42 per
day. The maximum amount payable for this Option per rental is $2,100– i.e.
50 days rental.
Under this option one windscreen and two tyres will be covered for accidental
damage. Should these amounts be exceeded the cost to repair or replace the
items will not be covered and will be the responsibility of the renter.
A Bond of $250 will be collected at the time of entering into
the Rental Contract. This Bond is payable to Apollo by an open signed credit
card imprint with an authorisation obtained (sufficient funds must be available)
for $250.
Bond:
For security purposes, only a credit card can be used to provide a Bond. The
credit card holder must be present and able to sign for the Bond upon vehicle
collection. The credit card holder is jointly and severally liable for any
damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location
on time, is full of fuel and all other terms of the Rental Contract have been
complied with. If there is damage to the vehicle on its return, the Bond will
be used to cover the cost of such damage up to the amount of the relevant Liability.
However, if the terms of the Rental Contract are breached and the Bond is insufficient
to cover the damage then any extra cost will be charged.
Full
Responsibility:
At all times the renter is responsible for:
- Damage
caused where the terms of Rental Contract
have been breached.
- Damage
caused by negligence.
- Damage
caused to the Vehicle in any way by part
or total water submersion or salt water.
- Damage
caused due to a single vehicle roll over.
- Damage
caused to the Vehicle by the renter’s
wilful conduct.
- Damage
caused to the Vehicle when using the Vehicle
in contravention of any legislation or regulation
controlling vehicular traffic.
- Damage
or loss caused to any personal belongings.
- Damage
caused due to use of incorrect or contaminated
fuel.
- Damage
to the awning.
- Damage
to the overhead or underbody of the Vehicle
except where Reduction Option 2 has been
purchased.
Cancellation
Fees:
Once
we make a reservation on your behalf cancellation
fees apply. We therefore suggest that you take
out Travel Insurance at this time.
CANCELLATION
FEES
|
14
days prior to pick up |
plus
20% of rental charges |
13
- 0 days prior to pick up |
100%
Rental charges |
NO
REFUNDS FOR EARLY RETURNS
|
Amendment
fees for each amendment |
/ once
final documents issued |
|